Samphire’s 24 hour service ensured that we were able to meet the delivery deadline and therefore keep a very happy customer. The support, understanding and responsiveness during crisis with Samphire is undoubtably up there with the very best and our business is stronger with them as a trusted partner.
Furthermore, to supporting us during difficult times, Samphire are always on hand day to day to provide us with an extremely fast service, ensuring we have all documents from EAD’s to T1’s in time to ship effectively and to the clients desired timeframes.
We would also like to highlight another instance of Samphire showing us their impeccable service and trust as a partner. We had a client recently who needed to utilise a separate deferment account as theirs was maxed due to it being the end of the month. Samphire were very quick to agree to deposit over £100,000 directly into their own deferment account which therefore allowed our client to ship their urgent goods further strengthen our relationship.
In summary, we believe that Samphire are clear winners in this category. If you are looking for a partner who listens, is trustworthy and always on hand to assist then Samphire are most definitely the company to use.
"Samphire have been an incredible help in assisting with Regime 42 clearances into Europe. Their expertise and hands-on support have not only benefited us directly but also improved the experience for our clients. By moving away from using T1s — which often resulted in clearance delays — and switching to Regime 42 for instant clearance, we’ve seen a noticeable improvement in the smoothness and efficiency of our operations.
Thanks to Samphire’s presence in both the UK and EU, and their deep understanding of customs processes, we’ve avoided costly delays, reduced our administrative workload, and ensured continuity of trade. Their contribution has been a key part of streamlining our supply chain and enhancing our service delivery."
I really like working with all Samphire teams, you are always helpful. 😊
Have a good day!
Good morning Dan & Josh
Many thanks for your support yesterday PM.
This was resolved and truck cleared and on the way early this am.
Again Samphire have shown an excellent professional service in addition to some education for our side.
Many thanks
We have worked with Samphire Customs on a regular basis since 2020 and they have been great every step of the way. This is a friendly, Personable and reliable business that looks after you every step of the way.
You won't find a better customs agent.
We have partnered with Samphire Customs for more than 10 years. This in itself speaks volumes. The service they deliver is second to none, they are an extremely knowledgeable, helpful and friendly team, nothing is ever too much trouble.
We work as a partnership and plan to do so for many years to come.
We approached Samphire Customs under recommendation of another importer and have never looked back. As a seed importer, the extra bureaucracy now goes way over my head but they always handle this on our behalf to ensure as seamless a service as is possible.
I know that with them in my corner, its one thing less to worry about and I can concentrate of running our business.
Very happy.
We have used Samphire as its customs agents for over 10 years. The knowledge and experience that the staff at Samphire have, has been invaluable to our company over the years. Especially during the initial period when the UK left the EU. Since the UK left the EU, there have been a number of additional requirements for the goods our company imports.
Samphire have been proactive with their advice on what information we need to ensure that the goods flow smoothly and our company is compliant with the relevant rules and regulations. When problems have arisen due to suppliers’ paperwork, Steve, Ioana and the rest of the team are quick to provide a solution and minimise delays with the transport. If I were to be asked to recommend a customs agent,
I would always say Samphire.
I’ve been a customer of Samphire Customs for around 20 years and I can’t speak highly enough about their fantastic and reliable service. They always go the extra mile to meet our requirements. Their dedication to excellence has been invaluable to our business, and I highly recommend their services in need of any aspects relating to customs clearance.
Samphire Customs can do attitude truly makes their service seamless. It’s refreshing to work with a team that is so committed to finding solutions and making everything run smoothly. Their positive approach is a key factor in our successful partnership.
I would like to bring to your attention the outstanding effort that George has put into sorting our customs paperwork, for a shipment to Ukraine, over the past week. George picked up our query and was instantly informative and helpful. He was a joy to speak to on the phone, so friendly and cheerful, and knowing that I knew nothing about shipping, he led me through the process explaining what we needed and how it all worked.
We came to him last Thursday saying we needed all the paperwork completed by close Monday and he delivered on that. Nothing was too much effort, nothing was a stupid query, he just made the process so easy. I can safely say your company will be our “go to” for future shipments.
I look forward to dealing with George and your company in the New Year.
Super-efficient service provider who have a very proactive approach to managing our inbound pallet freight.
Always there at the end of the phone to answer any questions we may have about importing goods and helps to having multiple points of contacts.
Keep up the good work.
Samphire Customs are an absolute pleasure to deal with, their knowledge and experience of
Customs Clearance processes are unsurpassable.
Their friendly, dedicated team of Customs experts are easily able to provide professional and skilled
guidance across the whole of the Customs spectrum.
I really enjoy working with Samphire 🙂
All the employees are always very nice and helpful.
You get a quick answer whether by email or telephone.
If I have a problem, I can talk to Samphire about it and they will help me solve my problem as best they can.
Always happy, keep it up 🙂
Fantastic and efficient service, who always go the extra mile. Always happy to guide us through complex cases and made our post Brexit transition a breeze.
Would highly recommend and often do!
We have worked very closely with Samphire Customs since the start of Brexit in January 2021. In this time, we have always received excellent communication, and also assistance with any questions we have had regarding customs etc when Samphire are not always involved which has been very much appreciated. The main comfort we also have with Samphire is that they are always available in the evening and over the weekend so there is never a time when we cannot contact them which is very reassuring.
I would highly recommend Samphire Customs.